BI GuardCenter® - 24x7x365 Monitoring Center
With offender monitoring, you need to know your offender data is in good hands, that you can readily access it, and that you can get support and service immediately. Underestimating this need can directly impact public safety. With BI GuardCenter, you are working with the premier call center for offender monitoring in the industry.
Reliable, secure, comprehensive
Because reliability and security are cornerstones of quality monitoring services, GuardCenter possesses back-up power sources, redundant systems and advanced telecommunications components. These components and procedures ensure consistent, uninterrupted services to customers and protection of critical offender data.
Experience matters
With approximately 900 government contracts in place today and more than 20 years experience in community corrections, the GuardCenter is the most advanced call center for offender-monitoring services nationwide. Our GuardCenter staff and systems have successfully monitored more than 4 million offenders.
How may I help you?
GuardCenter personnel are rigorously trained, certified, and regularly re-certified on all systems and procedures. Because of the confidential nature of the GuardCenter's data, employees undergo an extensive background check. To ensure quality and confidentiality, staff access to the GuardCenter is tightly controlled with electronic security systems.
Our specialists efficiently handle more than 100,000 calls each month on issues from equipment troubleshooting to different monitoring scenarios. Despite the high volume of calls, GuardCenter has an average alert notification time of less than five minutes. GuardCenter staff help agencies monitor more than 30,000 clients each month - now that's something we take pride in.
We're alone as ISO-Certified
ISO certification commands a rigorous commitment to quality. But despite the effort, BI has earned ISO 9001: 2008 certification, the only call center for offender monitoring to achieve this quality seal of approval for monitoring services nationwide.