For information about product warranties, contact the Customer Business Service department at
800-241-5178. For technical support, call 800-241-9924.

If you would like to return materials to BI for repair or replacement, please follow the procedure below.

• Download and print the Return Material Authorization (RMA) form. The RMA is available in PDF and requires Acrobat Reader. Download the RMA (PDF)
• Fill in all the appropriate information on the RMA form, including return address and a detailed description of the problem.
• Contact the BI Customer Business Service Department at 800-241-5178 to obtain an RMA number.
• Include the RMA number in the appropriate location on RMA form.
• Make a copy of your completed RMA form and retain it for your records.
• Enclose the original RMA form in the shipping container with the equipment you are returning to BI.

  Please Note: Shipments arriving at BI for service will not be accepted without a completed RMA form and pre-authorized RMA number printed on the package.

  Ship equipment to:
  BI Incorporated
  6400 Lookout Road
  Boulder, CO 80301

Product Service Policy

• Warranty or maintenance customers will be contacted via fax for any repair that will result in a billable invoice.
• For non-warranty customers, BI will fax a letter stating the assessment with an accurate invoice amount for the repair.
• A minimum charge will be applied for all non-warranty equipment returned for estimate, even if no repair is authorized.