BI Introduces SmartLINK™, Innovative Mobile App that Connects Probationers, Parolees to Supervising Officers

 In Press Releases

For Immediate Release:
Sept. 8, 2016

Media Contact:
Monica Hook, VP Strategic Marketing
561-999-7520 or

 BOULDER, Colo.— Sept. 8, 2016—BI Incorporated, a national provider of electronic monitoring products and services, announces the availability of BI SmartLINK™, a mobile application that helps probation, parole and pretrial service officers to easily connect, remind and monitor offenders on their caseloads via mobile devices.

“Responding to advances in technology and an increasingly mobile society, our engineers have developed a tool that helps supervising officers to keep connected with offenders under community supervision via their smartphones or tablets,” said Jock Waldo, Divisional Vice President of BI Incorporated. “Innovation like this helps us to stay nimble to evolve with future advances in technology.”

SmartLINK allows supervising officers to keep offenders focused on their conditions of release with four modules, each controlled through BI TotalAccess®, the web-based offender monitoring platform. The modular approach allows agencies to tailor information delivered to the participant’s mobile device based on assessed risks and needs. The modules include:

  • Check-In Module—An offender’s photo and location are captured by the app and submitted to TotalAccess. The participant’s picture is biometrically matched to verify identity, the check-in location data is pinpointed, and then geocoded to the closest address. Enhanced mapping is then used to verify that the check-in occurred from an expected location. The check-in module enables officers to confirm participants’ compliance with required referrals and curfew restrictions.
  • Self Report Module—Similar to a kiosk, an offender responds to a series of questions and submits a photo via their handheld device. These are logged for officer review and follow up. Because the app can be tailored by individual, officers can increase or reduce reporting requirements as needed.
  • Calendar Module—Officer-created calendar items are pushed to the offender’s mobile device. Configurable reminders and pop-up messages are forwarded for court appearances, appointments, supervision requirements and more. Offenders tap each item for more details.
  • Resources Module—Community resources such as housing, medical or employment services are a critical lifeline for offenders as they reenter communities. The app includes an agency-provided and approved list of resources to the participant’s mobile device. This includes services provided, hours of operation, agency contacts, and any requirements for using the services. Driving directions and calls to the resource provider may be launched directly within the module.

SmartLINK, available for Apple iOS and Android devices, supports English- and Spanish-speaking offenders. Login security is managed through TotalAccess. The biometrics, location capture and calendaring features help drive offender accountability.

About BI Incorporated (

Established in 1978, BI Incorporated is the largest provider of GPS, alcohol and RF monitoring technology and services in the United States. An original equipment manufacturer, BI provides a full continuum of monitoring technologies and related monitoring services for parolees, probationers, pretrial defendants and illegal aliens involved in the U.S. immigration court process. BI is part of The GEO Group’s GEO Care division, which delivers a range of community-based alternatives to detention, including evidence-based treatment and training for youth and adult offenders.

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