Versatile Functionality to Meet Agency Needs
The BI SmartLINK® mobile monitoring app is a practical and affordable way to securely monitor, collect real-time data, automate administrative work, and enhance compliance and accountability. BI leverages innovative technology to deliver this user-friendly mobile tool that can be configured by agency preferences or a clients’ risk and needs. Designed by and for community corrections experts, the app is compatible with Android and iOS and is also available on a BI custom mobile device.
Mobile Monitoring and Communication to Help Increase Accountability
In today’s society, communication is largely digital, and BI is at the forefront of adjusting the way electronic monitoring services are provided. Mobile monitoring can help bridge the connection between officers and clients, facilitate secure communication, and the app puts everything in one place for the client, increasing their ability to comply. Used in conjunction with electronic monitoring or as an alternative, agencies and courts can save valuable time with SmartLINK as administrative functions are streamlined and automated.
Save Valuable Time with Fewer Face-to-Face Meetings and Phone Calls
SmartLINK provides a secure platform for modern day communication anytime, anywhere. Clients and officers can message and video conference one another, and officers can push notifications to clients for scheduled appointments. Mobile communication is immediate, convenient, and timesaving for both officers and clients.
BI-exclusive Device Management and Security
SmartLINK is available on a BI-provided mobile device to alleviate any challenges agencies and clients may face related to client access to a smartphone. Preinstalled with SmartLINK only, the BI-provided device eliminates the client’s ability to browse the internet, make unauthorized phone calls, access the Google Play or Apple Store, or access/manipulate the phone settings. Unlike Mobile Device Management (MDM) smartphones that simply block or restrict the client’s use of the device, BI is the first and only provider to offer a mobile device that runs on a proprietary operating system, developed by in-house software engineers, to offer a more device and data security.
Biometric Facial and Voice Recognition Technologies to Confirm Identity
Clients can check-in with ease from their mobile device through the app’s facial and voice biometric technology, allowing officers to confirm location compliance at fixed or random times. The client simply takes their own photo or submits a voice sample, and the app biometrically verifies the client’s identity and captures GPS points to confirm location. This feature gives officers real-time supervision control and provides a digital record which is stored in TotalAccess.
Calendar and Media Modules to Keep Supervision Priorities on Track
Time management and record keeping are essential aspects of community supervision. The app’s interactive calendar allows for the officer and client to maintain a calendar collectively to keep supervision priorities on track. Clients can submit their schedules for approval, officers can create events and send reminders for upcoming appointments, and the app tracks client acknowledgement of supervision tasks. The media module digitizes important documents, making record keeping faster, easier, and accessible. Clients can easily submit documents, captured as photographs, immediately available in TotalAccess for review.
Direct Access to Local Service Providers
The resource module provides clients with access to agency-approved service providers for housing, medical, employment, treatment, and other basic needs. The app’s technology makes it easy to contact the service provider from within the app. Clients can launch a call and generate driving directions instantly, increasing the chance they find the help and support they need.
Ability for Clients to Self Report and Update Information
Similar to a reporting kiosk, clients can report significant life changes such as address, employment, program violations, arrests, and contact with law enforcement through the self-report module. Self-report questions can be customized by the agency. The My Info module allows clients to view information and submit changes for officer approval, including address, phone number, email, employment, personal contacts, and community referral assignments.
Managed in BI TotalAccess
SmartLINK is managed through BI TotalAccess, a secure, web-based software that provides agencies with quality case management tools 24x7. A dynamic mobile app, configurable case management services, and predictive analysis make TotalAccess the premiere electronic monitoring software in the industry. Whether you are on a desktop of mobile device, one login grants you instant visibility and management of all BI products.