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When to Contact Your Probation/Parole or Pretrial Officer

Who do I contact if my equipment is not working properly?

BI Incorporated is not authorized to assist you in troubleshooting or removal of your product. You must contact your Probation/Parole or Pretrial Officer.

Who do I contact if I am scheduled to be hooked up on electronic monitoring or to get my bracelet removed?

You must contact your Probation/Parole or Pretrial Officer.

Who do I contact if I am interested in electronic monitoring services?

You must contact your Probation/Parole or Pretrial Officer.

How do I find out about electronic monitoring eligibility for a family member?

BI contracts with local government entities to provide electronic monitoring services. We recommend you contact your Probation/Parole or Pretrial Officer to confirm eligibility.

Client Self Payment

I am being monitored on BI equipment. How do I pay my bill?
  • Mail a cashier’s check or money order (personal checks are not accepted) using the return envelope provided with your bill. If you do not have this envelope, you may use your own and include the mailing address provided on your bill.
  • Pay online using a credit card (Visa, Mastercard, or Discover) at clientpay.bi.com. First-time users are required to enroll, and you will need to have your account and invoice numbers available.

Media

BI Incorporated authorizes personnel to discuss various media inquiries that are non-proprietary aspects of how GPS tracking, alcohol detection, and radio frequency monitoring work. For more information, contact our Vice President, Communications.

For inquiries regarding GEO Group company operations, management, facilities or investor relations, contact GEO Media.

Services & Warranty

For information about product warranties, contact Customer Business Services.

To return equipment to BI for repair or replacement, you must first obtain a Return Material Authorization (RMA) number by submitting a request online or through the BI TotalAccess® Help System. Then print and complete this RMA form. A copy of the completed RMA form must be included in all return shipments.

Submit RMA Request
Download RMA Form

Ship product with completed RMA form.

Terms & Conditions

Download a copy of BI Incorporated Purchase Order Terms & Conditions.
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