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Equipment Questions

Who do I contact if my equipment is not working properly?

BI Incorporated is not authorized to assist you in troubleshooting or removal of your product. You must contact your Probation/Parole or Pretrial Officer.

I am being monitored on BI equipment. How do I pay my bill?

You should receive a bill in the mail. If you have not received your bill, please call (877) 666-4349.

  • Mail a cashier’s check or money order (personal checks are not accepted) using the return envelope provided with your bill. If you do not have this envelope you may use your own and include the mailing address provided on your bill.
  • Pay by credit card (Visa, Mastercard, or Discover) by calling (877) 666-4349.
  • Pay online at clientpay.bi.com. First-time users are required to enroll, and you will need to have your account and invoice numbers available.

Who do I contact if I am scheduled to be hooked up on electronic monitoring or to get my bracelet removed?

You must contact your Probation/Parole or Pretrial Officer.

Who do I contact if I am interested in electronic monitoring services?

You must contact your Probation/Parole or Pretrial Officer.

How do I collect my reward for found equipment?

Complete the reward return form below.

How do I find out about electronic monitoring eligibility for a family member?

BI contracts with local government entities to provide electronic monitoring services. We recommend you contact your Probation/Parole or Pretrial Officer to confirm eligibility.

Media

BI Incorporated authorizes personnel to discuss various media inquiries that are non-proprietary aspects of how GPS tracking, alcohol detection, and radio frequency monitoring work. For more information, contact our Vice President, Communications.

For inquiries regarding GEO Group company operations, management, facilities or investor relations, contact GEO Media.

Services & Warranty

For information about product warranties, contact Customer Business Service at (800) 241-5178.

To return equipment to BI for repair or replacement, you must first obtain a Return Material Authorization (RMA) number by calling us at (800) 241-5178 (option 2), or by submitting a request online. Then print and complete this RMA form. A copy of the completed RMA form must be included in all return shipments.

Terms & Conditions

Download a copy of BI Incorporated Purchase Order Terms & Conditions.