Contact Us

  • Equipment Questions
  • Media
  • Services & Warranty
  • Terms & Conditions

Contact Us

Equipment Questions

BI Incorporated is not authorized to assist you in troubleshooting or removal of your product. You must contact your Probation/Parole or Pretrial Officer.

You should receive a bill in the mail. If you have not received your bill, please call (877) 666-4349.

  • Mail a cashier’s check or money order (personal checks are not accepted) using the return envelope provided with your bill. If you do not have this envelope you may use your own and include the mailing address provided on your bill.
  • Pay by credit card (Visa, Mastercard, or Discover) by calling (877) 666-4349.
  • Pay online at First-time users are required to enroll, and you will need to have your account and invoice numbers available.

You must contact your Probation/Parole or Pretrial Officer.

You must contact your Probation/Parole or Pretrial Officer.

Complete the reward return form below.

BI contracts with local government entities to provide electronic monitoring services. We recommend you contact your Probation/Parole or Pretrial Officer to confirm eligibility.


BI Incorporated authorizes personnel to discuss various media inquiries that are non-proprietary aspects of how GPS tracking, alcohol detection, and radio frequency monitoring work. For more information, contact our Vice President, Communications.

For inquiries regarding GEO Group company operations, management, facilities or investor relations, contact GEO Media.

Services & Warranty

For information about product warranties, contact Customer Business Service at (800) 241-5178.

To return equipment to BI for repair or replacement, you must first obtain a Return Material Authorization (RMA) number by calling us at (800) 241-5178 (option 2), or by submitting a request online. Then print and complete this RMA form. A copy of the completed RMA form must be included in all return shipments.

Terms & Conditions

Download a copy of BI Incorporated Purchase Order Terms & Conditions.