Training

From initial program implementation to refresher courses, BI works hard to ensure that every agency gets the most out of its electronic monitoring program. Since 2015, BI has trained over 16,000 law enforcement officers from over 1,300 agencies on how to properly utilize BI equipment, software, and analytic reports.

Self-Study Online Courses

Learn more about BI technologies and functionality on your own schedule. These courses are available to all officers. Submit a request to access our online course catalog at [email protected]. Please provide your agency name and number.

Federal Location Monitoring (LM) New Officer Training Events​

Federal officers can receive hands-on, intensive training on BI equipment and software. These valuable in-person training events are held in Anderson, IN. Learn more

Federal LM Supervisor Webinars

BI offers Federal officer-specific webinars on topics, including LM administration, LM supervisor oversight reports, and alert management. Learn more

EM Agency Admin Webinars

By request, BI offers advanced BI TotalAccess® webinars for agency supervisors and administrators. Learn more

Call Centers - Monitoring Operations

For more Federal officer trainings on the newly contracted BI technologies, click here.

Scheduled TotalAccess Software Webinars

Weekly interactive sessions are held to share tips and best practices. Webinars are open to all officers.

Registration must be completed 30 minutes prior to start time. Click on the day to register.

BI TotalAccess: Alerts, Events & Reports

  • 60 minutes

This session is recommended for officers interested in learning how to use Alerts, Events & Reports within the software.

  • Using Dashboard to access alerts
  • Event history overview
  • Alerts and events (closing, reopening, and commenting)
  • Suspending Notifications and Transferring Clients
  • Unit configurations
  • Using reports menu
  • Reports (viewing, downloading, and scheduling)

Register for a session:

BI TotalAccess: Mapping

  • 60 minutes

This session is recommended for officers interested in learning how to use the variety of Mapping options within the software.

  • Mapping features
  • Mapping playback
  • Mapping reports
  • Point in time
  • Map types (aerial, GPS analysis, and point in time)

Register for a session:

BI TotalAccess: Zones & Schedules

  • 90 minutes

This optional session is offered to officers interested in learning more about the different zone types and applicable schedules for effective supervision.

  • Drawing zones using different shapes
  • Inactivating zones vs. deleting zones
  • Assigning correct schedule type to zones
  • Where group zones are stored and how to assign
  • Interpreting zones tab when errors occur

Register for a session:

BI TotalAccess Mobile

  • 90 minutes

This session offers a detailed look at how to use the BI TotalAccess Mobile officer smartphone app.

Prerequisite: You must complete the BI TotalAccess Enrollments & Schedules webinar and have your TotalAccess username and password prior to attending this training session.

  • All menu options
  • Caseload overview
  • Client information
  • Schedules
  • Mapping
  • Tools
  • My profile

Register for a session:

BI SmartLINK Officer View

  • 60 minutes

This session teaches officers how to set up a new client on the BI SmartLINK service plan and what features can enhance supervision.

  • SmartLINK setup
  • Community providers/referrals
  • Self report
  • Video conferencing
  • Calendar
  • Client docs
  • Messages
  • Biometric check-in

Register for a session:

BI SmartLINK Client View

  • 60 minutes

This session offers a detailed look at how clients use the BI SmartLINK app on a smartphone and reviews the functionality of each module.

  • My info
  • Biometric check-in
  • Calendar
  • Resources
  • Self report
  • Messages
  • My documents
  • Video conferencing

Register for a session:

More sessions coming in 2025

Supervisory Reports

  • 60 minutes

This session is offered to officers interested in learning more about BI Analytics reports.

  • Administrative
  • Location analysis
  • Performance analysis
  • Proximity analytics
  • Priority analytics
  • Tamper alerts analysis

Register for a session:

Scheduled Federal LM Supervisor Webinars

Registration must be completed 30 minutes prior to start time. Click on the day to register.

BI TotalAccess Federal LM Supervisor Oversight Reports & How to Interpret

  • 90 minutes
  • AOUSC-recommended oversight reports
  • GPS analytic reports
  • District point of contact monthly reports
  • Additional oversight reports

Register for a session:

More sessions coming in 2025

BI TotalAccess Federal LM Alert Management & Troubleshooting

  • 90 minutes
  • Overview of monitoring center alert protocol
  • Alert definitions and troubleshooting options
  • GPS drift (causes, investigations, and troubleshooting)

Register for a session:

More sessions coming in 2025

BI TotalAccess Federal LM Administration

  • 60 minutes
  • District Administrator tasks, including group zones, TotalAccess Mobile guided chronos, and reports
  • Co-payments and restitution
  • Inventory reports

Register for a session: