Expert Monitoring Support When You Need It
BI Agency Assist ®, a 24/7 administrative, technical, and data management, service package can relieve you of time-intensive tasks, so that you can shift focus to higher-risk offenders. For more than 20 years, our team has helped small and large agencies expand their impact on community safety. Let our team of highly trained, bilingual, correctional specialists assist you!
Review Client Check-Ins At Your Convenience
Our Automated Self-Reporting services allow clients to record their scheduled check-in by phone, using Interactive Voice Response (IVR) technology. Officers review check-ins at their convenience, set-up automated notifications, and can easily exchange messages with their clients.
Paperless Data Entry Solution
Contact Documentation is a full-service solution for officers in the field. Our highly trained support specialists transcribe your first-hand account of individual contact in real-time, so no detail is missed. Access your case notes in minutes, and use the saved time to handle critical caseload priorities.
Scheduling & Enhanced Monitoring
Save Time on Scheduling and Alert Response
Our support specialists verify, schedule, and amend client appointments, which officers can then approve or deny. Specialists can also handle alerts prior to dispatching information to the officer. Our BI Agency Assist support specialists manage more than 550,000 EM violation alerts a month.
Help Within Minutes, Day or Night
BI Agency Assist® offers a complete Warrant Processing service, allowing officers to swiftly respond to parole and probation violations. When a client fails to report as scheduled, or has absconded, officers can simply call the support center to process an arrest warrant. Our support team handles more than 2,300 warrants a month, and processes fingerprints and name matches in the National Crime Information Center (NCIC) database.
Focus On Clients, Not On Fee Collection
We manage offender fee collection and processing for both court-ordered or supervision fees, either electronically or manually. Fee reminders can be configured for each client through our Automated Notification system, reminding them when fees are due or payments are late.