BI Monitoring Operations provides 24x7, state-of-the-art call center support that is managed by live, highly trained bilingual support specialists. In addition to the quality electronic monitoring services, we offer human services agencies administrative, technical, and data management services to extend their coverage and enhance community safety. BI provides outstanding support, streamlined processes, and a centralized, secure location for officers to access participant information, whether they are on electronic monitoring or not.
BI Monitoring Operations offers the most advanced call center support for participant monitoring services in the United States, with more than 1,000 government contracts. Monitoring specialists undergo rigorous training and certification for all systems and procedures and an extensive background check. Operators troubleshoot 122,000 EM alerts and handle 128,000 calls each month, including inbound and outbound officer and participant calls and leaving messages.
BI Agency Assist
BI Agency Assist services provide administrative support that can relieve officers of up to 70% of their clerical or data processing workload, enabling them to spend more time with participants. Officer and participant services include data entry, messaging services, alert management and investigation, officer dispatch to violations, fee collection, warrant processing, report generation, and more.
BI TotalAccess® is a single software interface that allows supervising officers to access, update, and manage participant data—whenever and wherever they are. Google Maps for Enterprise is used to build zones and track client movements. Google Maps can be viewed in 2-D or 3-D and provide road, aerial, and bird's-eye view of GPS points. Although officers can operate TotalAccess independently, our experienced call center operators are available 24x7 to assist with technical or customer service questions.
From initial program implementation to refresher courses, BI works to ensure that every agency is getting the most out of its program. Courses and materials are designed to address the most important facets of hardware and software so that officers can efficiently manage their electronic monitored clients. Our training staff is highly experienced and committed to your success. We offer multiple training methods including 24x7 online classes, webinars, and on-site instruction.