About BI SmartLINK

SmartLINK is an app designed for your smartphone or tablet that enables you to successfully complete your community supervision program. The tools in SmartLINK help you keep track of upcoming appointments such as court dates, office visits and counseling sessions. The app helps you find agencies in your community to provide support when needed and you easily report life changes to your case manager without the need for frequent face to face visits. SmartLINK can also take advantage of the built-in capabilities of your smartphone to allow your case manager to verify your location or that you are following curfew requirements without the use of an ankle-worn monitoring device. SmartLINK’s functions are enabled by your case manager based on your needs. That means that the tools and information you see in the app are individualized to help you succeed in your program.

SmartLink Screens

When it is time for you to check-in or if you have an upcoming appointment, SmartLINK will alert your smartphone to keep you organized and on time for counseling appointments, visits with your case manager or for correspondences. The available community resources can help you meet your needs for shelter, food, employment and counseling services. Plus, if you live in a large or unfamiliar community, SmartLINK’s tools  help you  find and  contact the agencies you need to work with.

Getting Started

Install the App - Getting Started

BI SmartLINK is available in the iTunes App Store for Apple iOS devices and on Google Play for Android devices. All that is necessary for you to do is go to the app store and install the app to your mobile device.


 

 

 

Once SmartLINK is installed, notify your case manager so your account can be activated. Once activated, you will receive an email message with your assigned user name (usually your email address) and a link to create your password. We recommend that you meet with your case manager to complete the enrollment process for SmartLINK.

SmartLINK Updates

We are committed to providing tools that are simple to use and that will enhance your success while under supervision. As a result, we will periodically update SmartLINK to add additional features. Please take the time to install the updates to ensure that you have the most recent app functionality available.

Phone or Tablet Requirements

• Apple iOS devices: iPhones and iPads running iOS version 8.0 or higher
• Android devices: Phones and tablets running version 5.1 (Lollipop) or higher
• A minimum of 100 megabytes of storage available to download and install the current version of SmartLINK
• It is recommended that you also have a minimum of 100 megabytes available to store data collected in off-line (Out of cellular and WiFi coverage) mode
• A data plan from your phone carrier or access to WiFi
• A front-facing camera
• You must have a valid email address (If you don’t have one, see “Frequently Asked Questions”)

Data Usage

  • SmartLINK data usage will vary depending on what application capabilities are enabled on your phone. A Check-In requires that a photograph be submitted. Each one will use approximately 65 kilobytes of data, so if you submit five Check-Ins per day over the course of a month, approximately 10 megabytes of data will be used. Small amounts of data will also be used each time SmartLINK starts up (to log you in and report your phone’s status), when calendar and resource information is updated, and for the notifications and reminders sent to your phone. If document capture is enabled by your officer, each document page submitted will use approximately 100 kilobytes of data.
  • Enabling WiFi when it is available will reduce the impact the app has on your phone’s data plan.

Setting Requirements

SmartLINK needs to be able to communicate information to you and report information back to your case manager. In order for the app to work correctly you need the following:

  • You must have either WiFi or your phone (data) services turned on (no Airplane Mode).
  • Notifications must be enabled for you to receive appointment and Check-In reminders.
  • Location Services must be turned on to enable mapping services and to notify the case manager of your location if you are required to Check-In as part of your program.
  • If these services are turned off on your smartphone or tablet your case manager will be notified.
  • If you are traveling by airplane and must turn use Airplane Mode during your flight, be sure to turn Airplane Mode off as soon as possible upon arrival at your destination.
First Time Use

These steps assume that you have downloaded SmartLINK and have received a username and password from your case manager.

Step 1: Tap on the SmartLINK icon on your phone.

Step 2: Enter the username and password you received by email then tap the “Submit” button.

The password is case sensitive, so be careful to enter it correctly. If you have difficulty, contact your case manager.

Step 3: Enrolling the biometric photo template is the next step. This should be completed in the presence of your supervising officer or case specialist. You will be required to take a series of nine (9) photos to complete enrollment. The first photo should be taken looking straight ahead with your face filling the silhouette provided on the screen. The remaining photos will be taken with you looking to the right, left, up and down, taking care to keep your face within the silhouette.

Each photo will be evaluated and if it passes you will move on to the next photo. If not, you will be given some instructions with a chance to retake the photograph. If you fail to pass the evaluation five times for any one photo, you will have to restart enrollment.

Step 4: Immediately after completing enrollment, you will need to perform your first “Check-In.” You may receive a notification on your phone to perform the “Check-In.”

To complete the check-in, look straight ahead, line your face up within the silhouette provided and tap the camera button. Submit the photo. The photo will be uploaded and reviewed. If it passes the review criteria, you are done. If not, you will be prompted to retake the photo. If this happens, you should review the photo guidelines on the Check-In page. I you fail to pass the evaluation five times the “Check-In” will be failed and your officer will be notified.

Step 5: After completing the initial Check-In, tap the “Home” button and you will be taken to the SmartLINK services page where you can begin using the app.

Photo Guidelines

Photo Guidelines – English

Photo Guidelines – Spanish

Frequently Asked Questions

Q: I don’t have any icons on the SmartLINK home screen, what should I do?
A: If you are not seeing any icons it is likely because your case manager has not activated the app components you are supposed to receive. Please contact your case manager to activate the app for you.

Q: Can I do my Check-In or Self Report without cell service?
A: Yes, if you have access to WiFi, SmartLINK will be able to send your Check-In or Self Report information. If you have no cell or wireless connectivity, the app will store the photos and Self Report information on the phone. As soon as you are able to connect to your wireless data plan or WiFi, just start SmartLINK up and any stored information will be submitted.

Q: What if I don’t have an email to get the SmartLINK registration? (Where to setup a free Email Account)
A: There are many companies who provide free email account services. We have listed a few of the most popular providers below. Just click on the email service provider name and you will be taken to their account sign-up page.

Q: Why is my Samsung Galaxy S6 displaying a message that SmartLINK is causing my device to run slowly?
A: This issue has to do with Samsung’s Smart Manager app that came preinstalled on your phone. The following two suggestions may resolve the issue.

  1. Go to the Smart Manager app press the “Clear All” button. This should clear the app’s cache and may resolve the issue.
  2. Go to your phone’s settings and tap on APPS. Select the SmartLINK app from the list and settings and disable auto-open for the app.

Q: Why am I not receiving Check-In or Calendar notifications for SmartLINK?
A: You probably have not authorized notification for the app on your smartphone. To resolve this problem, open your phone settings and select Notifications. Find the SmartLINK app in the listing and make sure you have notifications turned on for the app. If the problem continues, contact your case manager for assistance.

Q:  Why does the camera start in “rear-facing” mode on my Android phone?
A:  This has to do with either the telephone manufacturer or phone carrier not fully supporting the most recent updates to the Android Operating System.

Q: What is the silhouette image on the camera page?
A:  It was placed on the page as a way to guide you to take check-in photos from the correct distance from the camera to insure successful identification.

Q: Why am I seeing an alert message on my phone that says “Turn On Location Services to Allow BI SmartLINK to Determine Your Location”?
A: SmartLINK is designed to use your location information for Check-In, Self Report, and mapping services. If location is turned off or disabled on your phone the app will not function properly and you could be violating one or more rules of your supervision program.

To resolve the problem, go to the settings for your smartphone and enable location services. On iPhones, this setting is usually found under Privacy. If you have an Android phone, look under Personal settings.

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