Q: I don’t have any icons on the SmartLINK home screen, what should I do?
A: If you are not seeing any icons it is likely because your case manager has not activated the app components you are supposed to receive. Please contact your case manager to activate the app for you.
Q: Can I do my Check-In or Self Report without cell service?
A: Yes, if you have access to WiFi, SmartLINK will be able to send your Check-In or Self Report information. If you have no cell or wireless connectivity, the app will store the photos and Self Report information on the phone. As soon as you are able to connect to your wireless data plan or WiFi, just start SmartLINK up and any stored information will be submitted.
Q: What if I don’t have an email to get the SmartLINK registration? (Where to setup a free Email Account)
A: There are many companies who provide free email account services. We have listed a few of the most popular providers below. Just click on the email service provider name and you will be taken to their account sign-up page.
Q: Why is my Samsung Galaxy S6 displaying a message that SmartLINK is causing my device to run slowly?
A: This issue has to do with Samsung’s Smart Manager app that came preinstalled on your phone. The following two suggestions may resolve the issue.
- Go to the Smart Manager app press the “Clear All” button. This should clear the app’s cache and may resolve the issue.
- Go to your phone’s settings and tap on APPS. Select the SmartLINK app from the list and settings and disable auto-open for the app.
Q: Why am I not receiving Check-In or Calendar notifications for SmartLINK?
A: You probably have not authorized notification for the app on your smartphone. To resolve this problem, open your phone settings and select Notifications. Find the SmartLINK app in the listing and make sure you have notifications turned on for the app. If the problem continues, contact your case manager for assistance.
Q: Why does the camera start in “rear-facing” mode on my Android phone?
A: This has to do with either the telephone manufacturer or phone carrier not fully supporting the most recent updates to the Android Operating System.
Q: What is the silhouette image on the camera page?
A: It was placed on the page as a way to guide you to take check-in photos from the correct distance from the camera to insure successful identification.
Q: Why am I seeing an alert message on my phone that says “Turn On Location Services to Allow BI SmartLINK to Determine Your Location”?
A: SmartLINK is designed to use your location information for Check-In, Self Report, and mapping services. If location is turned off or disabled on your phone the app will not function properly and you could be violating one or more rules of your supervision program.
To resolve the problem, go to the settings for your smartphone and enable location services. On iPhones, this setting is usually found under Privacy. If you have an Android phone, look under Personal settings.